Privacy policy

Last updated: 28 September 2026

This policy explains how [Registered business name] ("Paalna") collects and uses your personal information when you visit paalna.store or place an order.

What we collect

Order details: your name, email, phone number and shipping address, and the items you buy.
Payment details: payments are handled by Razorpay. We never see or store your full card, UPI or bank details.
Newsletter: your email address, if you sign up.
Your bag: items you add to your bag are stored in your own browser so they're still there when you come back.

How we use it

To process, ship and support your orders, and to send order and shipping emails.
To send our newsletter, if you've signed up. You can unsubscribe at any time.
To prevent fraud and meet legal and tax obligations.

Who we share it with

We share only what's needed with the services that help us run the shop: Razorpay (payments), our courier partners (delivery), Supabase (secure data hosting), Resend (email) and Vercel (website hosting). We never sell your data.

How long we keep it

We keep order records for as long as required by Indian tax and accounting laws, and newsletter emails until you unsubscribe.

Your choices

You can ask us to access, correct or delete your personal information by emailing [support email].