Returns, exchanges & refunds

Last updated: 28 September 2026

15-day returns

If something isn't quite right, you can request a return or exchange within 15 days of delivery. Items must be unused, unwashed and in their original packaging with tags attached.

Items we can't take back

• Items that have been used, washed or damaged after delivery.
• Gift boxes that have been opened, unless an item inside arrived damaged.

How to request a return

Email [support email] with your order number and the item(s) you'd like to return or exchange. We'll reply within 2 business days with next steps.

Damaged or wrong items

If your order arrives damaged or you received the wrong item, email us within 48 hours of delivery with photos, and we'll make it right at no cost to you.

Refunds

Once we receive and check your return, we'll issue a refund to your original payment method within 5–7 business days. Your bank may take a few extra days to show it. Original shipping charges are non-refundable unless the item was damaged or incorrect.

Cancellations

You can cancel an order before it is dispatched by emailing [support email]. Paid amounts are refunded in full to the original payment method.